Help us to push the Circular Economy.
If you want to be part of a company committed to the environment and efficient waste management, and contribute to a large-scale circular economy, this is the place for you.
Customer Success
CONTENT:
(€24–26K base + up to €4K performance bonus + ESOP | Remote-first / Hybrid | Occasional travel)
Everyone’s talking about terraforming Mars.
Meanwhile, the waste industry is still designing 25-year plants with Excel from the ’90s. We’re done with that.
Humara is building the operating system for waste recovery: physics-based simulation software that helps engineers and operators design faster and run smarter plants. There’s no time to waste.
We’re hiring a Customer Success owner to drive adoption, retention, renewals, and expansion and to build the CS function from scratch (no inherited playbook).
THE CHALLENGE:
We’re aiming for ~4x revenue growth next year. “Great product” won’t be enough. Our users are technical, busy, and allergic to friction. We need someone who turns Humara into a habit inside customer teams.
RESPONSABILITIES:
We’re aiming for ~4x revenue growth next year. “Great product” won’t be enough. Our users are technical, busy, and allergic to friction. We need someone who turns Humara into a habit inside customer teams.
Drive retention, renewals & expansion
Own renewals end-to-end: calendar, stakeholders, risk tracking, proposals
Identify upsell opportunities tied to outcomes + usage (seats, projects, modules)
Partner with founders/Sales on account plans for key customers
Onboarding, training & enablement (operators first)
Run onboarding that gets customers to value fast (Time-to-First-Value matters)
Deliver training (live + async), adapted to operators and integrators
Create crisp docs: guides, templates, “first project” checklists, best practices
Measure engagement weekly, act on signals
Define/track weekly engagement metrics (frequency, depth, feature adoption)
Maintain a simple customer health dashboard + risk list
Run a weekly health review with actions, owners, deadlines
Be the voice of the customer to Product
Turn feedback into clear problem statements (not vague “feature requests”)
Align priorities with dev, follow through, close the loop with customers
Support coordination (not a ticket machine)
Create lightweight escalation paths and comms templates
Reduce repeat issues through documentation + product feedback
What success looks like (first 6–9 months)
Renewals are systematic (no last-minute surprises) and risks are visible early
Clear expansion pipeline tied to outcomes + usage
Faster onboarding; Time-to-First-Value drops
Weekly engagement review becomes a real operating rhythm
Less support load thanks to better docs + product loops
WHAT WE'RE LOOKING FOR:
Must-haves
1–4 years in a customer-facing B2B tech role (CS, Implementation, TAM, Solutions/Support)
Technical mindset: you understand complex products and explain them simply
Strong writing: documentation, follow-ups, crisp summaries
Comfortable with ambiguity: you build process while executing
Fluent English
Big plus
German / French / Italian
Experience in industrial/engineering software or conservative industries
Familiarity with Pipedrive / Apollo workflows
You’ll thrive here if…
You prevent fires instead of reacting to them
You’re organized and consistent (weekly cadence is your superpower)
You can push internally while keeping customers calm and confident
BENEFITS OF WORKING AT HUMARA:
Impact: help scale better waste infrastructure that runs for decades
Ownership: build the CS function, don’t inherit it
Team: small, technical, low politics, high execution
Flexibility: remote-first/hybrid; travel when it matters
The package
Salary: €24–26K base (depending on experience) + up to €4K performance bonus
Equity: ESOP
Time off: 23 days vacation + public holidays
Development: training budget + support for courses/certifications
HOW TO APPLY?:
Email careers@humara.tech with:
Your CV (keep it real, skip the buzzwords)
A short note (email or video, your choice) answering:
Why Customer Success in technical/industrial software?
Tell us about a moment you saved an at-risk customer. What did you do?
What would you do in your first 90 days at Humara?
If you want to build the Customer Success engine for an industry that can’t afford to move slowly, let’s talk.
